Safety & Moderation

Our stance: culture-first, with safeguards

We build an inclusive space where teens identify as creators, not consumers. That culture is age-appropriate, supportive, and agreed to on entry -- with a parent present at onboarding.

Behind the culture sit practical safeguards: vetted members, facilitator-led sessions, small starter groups, and active moderation. The goal is not to police every message -- it is to reinforce shared values, teach appropriate digital etiquette, and keep trolls out so the community stays safe, supportive, and creative.

Police-checked staff

Every Egg Academy staff member who works directly with young people is police checked. Facilitators lead live sessions, guide community culture, and are the first adults in the room when something needs attention.

Who joins, and how we verify

Egg Academy is a member community, not a public server. Enrolment includes a short family check-in with a parent present -- we confirm real people are joining, including a brief hello from your teen. Starter Course groups are kept small -- usually around ten students per facilitator, so facilitators can know each teen before wider Community Access.

What we monitor

Facilitators actively supervise every live session and can address behaviour in the moment. Voice and text in our platform spaces can be reviewed by staff when a safety or moderation concern comes up -- alongside that live oversight, not instead of it.

Camera is optional in sessions. A microphone is required equipment so voice is available when teens are ready; many start with text chat first and speaking is never forced. The only video hello is a brief wave during the one-time family check-in (parent present). Quiet spaces are available when teens want a break from interactive elements.

How we moderate

When something needs more than an in-session word, we follow a consistent process:

1. Review the case -- what happened, and how serious is it?
2. Choose the right person -- usually the facilitator or staff member who already has a relationship with the student (and, when needed, their parent).
3. Plan the conversation -- where it happens (in session, private chat, or a call home), what we want the student to understand, and whether parents need to be involved.

Throughout, we keep the student's best interest in mind. We believe they can improve and become a great contributor -- even when behaviour has to be corrected firmly.

Students helping keep the culture

The best outcome is when students look after the culture themselves. Senior students may gently curb inappropriate behaviour from juniors; peers may call out something that does not fit -- with staff support when needed.

We also give students clear ways to raise interpersonal issues without public drama -- including our Hopper reporting channel, guidance at induction, and reminders at the start of each term. We want students to feel empowered to protect the community, not rely on staff for every small friction.

Staged responses when behaviour needs intervention

Not every issue is treated the same. We match the response to severity -- from a private culture conversation through to removal from the programme. The overview below is parent-facing; internal cases follow the same principles with more detail.

• Level 0 -- Peer moderation. Another student (often a senior) addresses behaviour appropriately. Staff may privately commend the student who stepped up. No staff escalation.
• Level 1 -- Culture conversation. Behaviour degrades the culture but does not directly harm another student. A facilitator speaks with the student privately, explains the impact, and checks they understand why it matters. Parent contact: not usually.
• Level 2 -- Official warning. Behaviour disrupts a session, affects another student, or undermines the service parents expect. The student receives an official warning and we explain what that means. Parent contact: yes -- call home.
• Level 3 -- 1-day community pause. Rule-breaking content that does not target others, or continued behaviour after being asked to stop. Short community ban.
• Level 4 -- 1-week community pause. Content that targets other students, causes conflict, or is not safe for a teen community (including NSFW material). One-week community ban.
• Level 5 -- Stand down, 1 week. Behaviour that seriously affects another student. Parent call; one-week stand-down from sessions.
• Level 6 -- Stand down, 1 term. A repeat serious incident, or little change after earlier steps. Parent call; stand-down for the term.
• Level 7 -- Expulsion. Repeated harm, behaviour that would cause another student to leave, or no meaningful change after warnings and stand-downs. We call the parent, hold an exit conversation with the student (we still believe they can be a positive force in the world), and explain what happens to their account. Removed from the programme.

If a student receives an official warning and continues at the same severity, we escalate -- typically to a one-week stand-down, then a term stand-down, then removal if behaviour still does not change.

When we contact parents -- and when we do not

Parents are partners, not spectators -- but we are thoughtful about when a call home helps versus when it creates unnecessary guilt over something already resolved.

We usually contact parents for official warnings and above (Level 2+), when another student is affected, when a stand-down or ban applies, or when we need your help reinforcing digital etiquette at home.

We usually handle in-house for Level 0-1 culture conversations -- a facilitator word in the moment, or a private chat about how behaviour fits (or does not fit) the community we are building.

When we do call, the aim is clarity and partnership: what happened, what we are doing, and how we can help your teen get back on track.

After removal -- and severe cases

When a student is expelled, we still treat them with respect in the exit conversation. We explain what happened, what changes to their account, and that we believe they can grow from the experience.

In rare cases -- for example, harassment after removal, or serious issues at public events -- association with Egg Academy may be permanently barred, and police may be involved. These are exceptional; most students never reach this point.

What parents can see day to day

Safety is also about visibility. Daily showcases, creative outputs shared with you, cohort work you can browse, and individual student reports during the Starter Course (Week 2, Week 6, Week 10). See how to see what your teen made.

Related guides

• Is Egg Academy safe? -- full parent guide
• Creative community for my child -- parent angle on peer spaces
• Help an anxious teen get started -- preview and low-pressure entry
• Why membership matters -- ongoing community after Egg-Xplore

Last updated: August 2026. Is Egg Academy safe? · Contact